Contact Form        FAQ

At Steelray, we stand behind the products we sell. If you have any type of issue with Schedule Checker, we want to hear from you. Just fill out the brief form below to give us more insight into the problem. A Steelray representative will contact you as soon as possible to discuss the best resolution to your issue.

Name:


Email:


Phone:


Product Version:
(Found by clicking on the About button in the Schedule Checker ribbon tab)


License Key:
(Found by clicking on the About button in the Schedule Checker ribbon tab)


Subject:


Question or Issue. Please be as detailed as possible.
Include the steps to reproduce any bug, what you expected to happen,and the result of your actions.

FAQ
General
Requirements
Ordering
Using Schedule Checker


General
How is Steelray Schedule Checker different from Steelray Project Analyzer?
A: The two products are similar in that they help improve schedule quality, but they take different approaches:

• Schedule Checker is an Add-in to Microsoft Project 2010. Analyzer is a standalone application.
• Schedule Checker helps you write a higher quality schedule in the same way that a spell checker helps you write a higher quality written document. Analyzer provides scorecards and sophisticated reports.
• Schedule Checker allows limited customization of the checks that it performs. Analyzer has a complete editor for creating and customizing new schedule quality criteria.

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Requirements
What are the system requirements for Steelray Schedule Checker?
A: The same as the system requirements for Project 2010, plus the .NET Framework 4.0. The installer will perform the check for .NET and download an installer if necessary.

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Will Steelray Schedule Checker run on versions of Microsoft Project before Project 2010?
A: No, Schedule Checker only supports Project 2010 Standard, Workstation, and Server. Earlier versions of Microsoft Project are not supported.

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Ordering
How is Steelray Schedule Checker licensed?
A: Schedule Checker is licenses by annual subscription.

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Will my license ever expire?
A: Yes. At the end of the subscription period, Schedule Checker will require a new subscription to continue operation. At that time, a new license key may be entered to extend the subscription period.

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How many licenses do I need?
A: One license is needed per named user.

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Do you offer site licenses? Evaluation licenses?
A: Yes. Please contact our sales team for details.

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Using Schedule Checker
I installed Steelray Schedule Checker. How do I launch it?
A: Simply launch Microsoft Project 2010. Schedule Checker will launch after a few seconds. Look for the Schedule Checker ribbon tab to verify that it has installed.

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Does Steelray Schedule Checker change the project file?
A: Yes, but not in any way that changes the schedule. Schedule Checker alters the Marked Column and Text30 column, adds a new Project Custom Document Property, and modifies the text styles for highlighted and marked tasks.

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Will Steelray Schedule Checker run with Project Server 2010?
A: Yes.

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I changed my ignore settings for a Project, but it didn't get saved. What happened?
A:The first time you change an ignore setting, Schedule Checker adds a custom document property. The project file must be saved in order for the ignore settings to be saved.

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How do I find my license key?
A:Click on the Schedule Checker ribbon tab, then click on the About button. You'll see the license key in that dialog.

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